General Information

1. Does trustaff specialize in any specific areas in the country?
   A. Currently, trustaff places temporary, travel, and permanent employees throughout the continental United States, as well as Alaska, Hawaii, and the US Virgin Islands. Every day we receive new requests from clients from all over.
2. Do I pay trustaff to find an assignment or placement for me?
   A. No. Candidates do not pay any fees for working with our recruiters to locate a temporary, per diem, travel, or permanent placement.
3. What type of jobs does trustaff offer?
   A. With trustaff, you can work in per diem, temporary, or travel assignments or gain a new permanent position along your career path. When you complete your online application, you can designate what type of assigments or placements you prefer and one of our recruiters from that division will contact you to get started.
4. Will I be an employee of trustaff?
   A. If you work an assignment for our travel division or shifts for our per diem division, you are an employee of trustaff. We pay your wages directly to you after withholding and paying all employment taxes, workers' compensation, and any benefits selections as requested.
5. What happens when I register online?
   A. Once you complete the online registration, our telerecruiting team will receive your information and distribute it to the appropriate division depending upon your preferences. One of our recruiting team members will contact you to follow up on any questions, requests or to get more information about you and your career. Once you register on the website, you may complete the online application and applicable skills checklist to get you started quickly.
6. What will my salary be?
   A. Your salary or pay rate depends upon your modality, specialty, and experience, as well as the facility and location in which you work. In per diem and travel assignments, you may have flexibility in pay rate depending upon what amenities you may need or want while working. In permanent placement, your recruiter will work with you to negotiate the best compensation package possible.
7. When and how will I be paid?
   A. trustaff pays our per diem and travel staff weekly through direct deposit.
8. Does trustaff offer bonuses on assignments?
   A. Yes, for our travel and per diem divisions, trustaff offers extension and loyalty bonuses. Many of our clients in travel, per diem, and permanent placement offer a variety of bonuses and incentives specific to their locations and assignments. Also, trustaff offers referral bonuses. For more information on bonuses available to your assignments or placements, talk to your recruiter.
9. How are my taxes handled?
   A. For per diem and travel employees, trustaff withholds all necessary taxes. You will receive a W-2 from every state in which you've worked at the end of the year. You are not an independent contractor. For specific tax questions, you should talk to your personal tax advisor.
10. Does trustaff offer any bonuses if I refer a friend?
    A. Yes. We offer a referral bonus for any potential employees you refer to trustaff who begin corporate employment with trustaff or complete a travel assignment. After your referral completes the first assignment, you will receive a bonus from $350 - $1000, depending upon the specialty area and modality of your referral.
11. When can I sign up for medical and dental insurance?
    A. You may sign up for benefits with your first assignment with trustaff. You are eligible for insurance coverage the first of the month after 30 days of initial employment. Your benefits may continue as you change assignments so long as you do not have a break between assignments longer than 28 days.
12. What type of medical benefits does trustaff offer?
    A. We offer medical, vision, and dental insurance coverage through United Healthcare. We have three plan options for all employees: 90/10, 80/20, and 70/30. All premiums are set up as pre-tax payroll deductions.
13. Do you have a 401(k) plan?
    A. Yes. You are eligible to make contributions to a 401(k) savings account when you take your first assignment. Upon completion of one year of employment and at least 1,000 hours of service, trustaff will match your contributions at 50% up to the first 4% of compensation. UBS manages our 401(k) plan.
14. Can I get insurance coverage for my spouse or dependents?
    A. Yes, you may add an eligible spouse or dependant(s) when selecting your benefits plan. Just select the appropriate program option - whether that be employee and spouse, employee and child, or family - and complete all necessary paperwork and pay the assigned premiums.

Per Diem Staffing

1. Where does trustaff place per diem nurses?
   A. Currently, trustaff has many per diem opportunities and places staff throughout Ohio with a focus in the greater Cincinnati area of southwestern Ohio. We anticipate opening additional per diem offices across the country.
2. How do I get started?
   A. Complete the online application or contact one of our recruiters today by phone or email. Once you complete your application and provide some additional documentation and verifications, you can begin taking shifts.

Permanent Placement

1. Why should I use trustaff?
   A. trustaff can help you find the right job opportunity in the right setting and location while saving you time, money, and headaches! trustaff has access to positions nationwide with major healthcare systems and networks, leading private groups, clinics and government agencies-positions you may never find on your own. Our recruiters can also find you immediate opportunities in most specialties and leverage their broad network of contacts to find you the right job.
2. How do I get started?
   A. Call one of our recruiters at 877.880.0346 or contact us via email. One of our outstanding recruiters will work with you to understand your goals and interests, collect all of the necessary information, and start the search to find you the perfect job. Your recruiter will take care of the details of every aspect of the placement process from making sure your CV is in order, to arranging interviews and everything in between.
3. Will using a recruiter affect my salary?
   A. No. The fees that are paid to recruitment firms are budgeted items and do not impact your salary or income guarantees. Compensation largely depends on the specialty, geographic location and experience.
4. How does the placement process work?
   A. Our process is focused on preparation. We know the opportunity, the decision makers in the search project, the culture of the organization, and the reputation the facility has in the marketplace. We leverage that understanding to prepare and coach our candidates throughout the interview process. Our process is geared to ensure that from beginning to end, surprises and odd turns are kept to the absolute minimum. Without exception, our search process necessitates a relationship between the trustaff representative and candidate based on honesty, trust, and cooperation. Candidates must be willing to invest in the process for it to have a successful outcome. "Investing" means making time to interview, preparing for interviews, being honest with your feelings and opinions, and keeping your representative updated on your other job leads. Our goal is to ensure both a candidate and employer win.
5. Why is a relationship with a recruiter better than searching and posting on an Internet job board?
   A. Rather than relying on an impersonal system to match you to a position, our trained professionals work with you to find positions based on your experience, needs and goals. Our staff also know about jobs that you will not find on Internet sites.
6. Will my information be used without my knowledge?
   A. No. We will always contact you before sending your information to employers.
7. What about confidentiality? I do not want anyone at my present facility to know I am looking.
   A. trustaff has a strict confidentiality policy. Our database is proprietary and is not accessible to anyone outside of trustaff. No one will have access to your information other than your recruiter.
8. How do I find out about opportunities with trustaff?
   A. The best way to find out about our opportunities is to contact your recruiter. We can tell you about positions that meet all of your requirements or act as your agent to find one for you. We take a very proactive, hands-on approach to get the job done.

Travel Staffing

1. Why do healthcare professionals travel?
   A. Some healthcare professionals travel to see different parts of the country, while others travel because they will receive better compensation. It depends on the individual, but most healthcare professionals travel for a combination of location, pay, benefits, and professional opportunities.
2. What are the minimum requirements to travel for trustaff?
   A. You must have a degree from an accredited healthcare professional program in the United States or Canada and at least one year of acute care experience in the specialty area for which you apply for positions.
3. How do I start?
   A. Make the first step by completing our online application. A recruiter will receive your application and contact you within 24 hours to gather more information and begin your search.
4. Do I have to travel with you once I have submitted my application?
   A. No. Your application is simply used to qualify you for travel so that if you decide you want to travel with us, we can find the perfect assignment for you.
5. How long will it take to approve my application and find an assignment?
   A. Application approval is complete after we have checked your references. You could begin your first assignment within one week as long as your documentation is in order and you have a current license in the state to which you're traveling.
6. Do I need to sign an employment contract in order to work with trustaff?
   A. No. You will sign an assignment agreement for each placement you take that will which will delineate all details for the particular placement.
7. How long are travel assignments?
   A. A typical assignment is 13 weeks, but we offer a range of assignments, as well as permanent positions.
8. What shifts are available?
   A. We offer shifts ranging from 8, 10 and 12 hours, depending on the facility.
9. How will trustaff prepare me for my assignment?
   A. Once you have accepted an assignment, your recruiter will confirm your start date, shift, unit, pay rate, and pay plan. We will send you an employment package with all the information you will need to start your assignment.
10. If I'm on assignment and don't like it, do I have to stay?
    A. You are obligated to the facility and trustaff to complete your assignment. Once an assignment is complete, it is up to you to continue traveling.
11. What happens once my assignment is complete?
    A. If the facility would like to extend your assignment, you can continue with them if you'd like. If you or the facility do not wish to extend your assignment, you may contact your recruiter to sign up for a new assignment or permanent position elsewhere.
12. Can I provide my own housing while on a travel assignment?
    A. Yes. If you prefer to make your own housing arrangements and the facility agrees, we will pay a housing per diem amount in your weekly check to cover the housing costs. The availability and amount of the housing allowance varies from assignment to assignment and depends upon the respective costs of living and any governmental limitation amounts. Check with your recruiter to determine your specific options.
13. Can you help me locate a position in a city where you do not have any assignments listed for your Open Jobs or Hot Jobs?
    A. Even though we update our open job search every day, our account managers and sales staff are bringing in new opportunities constantly. If you can't find the perfect position in the Job Search with the right unit and right location, just contact us and let a recruiter know what you want and where you want to go!
14. How long are travel assignments with trustaff?
    A. Travel assignments generally require a thirteen-week commitment and offer an opportunity for additional extensions of time. Some assignments may offer a shorter time commitment option of eight- or even four-week intervals.
15. How many hours per week will I work at my travel job?
    A. Most assignments offer guaranteed hours ranging from 36 to 48 hours per week. You may work hours beyond your guarantee depending upon the facility of your assignment and you will be paid for those extra hours. Even if the facility does not schedule you for your number or guaranteed hours for a week, trustaff will pay you for your guaranteed hours if you were available to work.
16. Where does trustaff have travel positions?
    A. trustaff has travel assignments available throughout the continental US, Alaska, Hawaii, and the US Virgin Islands. For current open jobs, contact us at 877-880-0346 or by email or do a quick job search.
17. Does trustaff offer reimbursement for licensing?
    A. Yes. After you have received your license and have begun an assignment, send a copy of your license along with any receipts to document payment of fees for licensing, verifications, and fingerprinting. We will reimburse these costs directly to you.